Private Policy

Purpose and Scope of Information Collection

Eden Star Saigon Hotel does not sell, share, or exchange customers’ personal information collected on the website with any third party.

The collected personal information will only be used internally within the company.

When you contact us to register for services, the personal information collected by Eden Star Saigon Hotel includes:

Full name
Address
Phone number
Email

In addition to personal information, we also collect service-related information such as:

Product/service name
Quantity
Delivery time

Scope of Information Use

The collected personal information will only be used internally by Eden Star Saigon Hotel for one or all of the following purposes:

Customer support
Providing information related to services
Processing orders and delivering services and information via our website as requested
Sending information about new products, services, upcoming events, or recruitment if you subscribe to our email notifications
Managing customer accounts; confirming and processing financial transactions related to your online payments

Data Retention Period

For personal information, Eden Star Saigon Hotel will only delete such data upon request from the customer.

Requests should be sent via email to: info@edensaigonhotel.com

Individuals or Organizations That May Access Personal Information

Entities that may have access to customers’ personal information include:

EDEN HOTEL SAIGON COMPANY LIMITED
Partners who have signed contracts to perform part of the services provided by EDEN HOTEL SAIGON COMPANY LIMITED

These partners will receive information in accordance with contractual agreements (partially or fully depending on the contract terms) to support users in using the company’s services.

Address of the Organization Collecting and Managing Personal Information

EDEN HOTEL SAIGON COMPANY LIMITED

Address: 38 Bui Thi Xuan Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam
Phone: 0983 845 668 (Zalo)
Website: Edenstarsaigonhotel.com
Email: info@edensaigonhotel.com

Means and Tools for Users to Access and Edit Their Personal Data

Eden Star Saigon Hotel collects customer information through the website. Personal data is collected via service registration emails sent to: info@edensaigonhotel.com or through phone calls to: 0983 845 668.

You may contact us via the above email or phone number to request correction of your personal data.

Complaint Handling Mechanism

At Eden Star Saigon Hotel, protecting your personal information is very important. You are assured that the information you provide will be kept confidential. We are committed not to share, sell, or rent your personal information to any other party.

We only use your information in the following cases:

Improving service quality
Resolving disputes and complaints
When required by law enforcement authorities

We understand that protecting your personal data is both your right and our responsibility. Therefore, for any questions or feedback regarding this Privacy Policy, or concerns about misuse of your personal information, please contact us via:

Hotline: 0983 845 668
Email: info@edensaigonhotel.com